Billing, Cancellations & Fees

Refund Policy

At MapMinds, we aim to provide high-quality counselling resources, database insights, and digital utilities. Because our platforms process instantly generated reports and structural analytics, we follow a specific billing and cancellation model.

Last updated: July 17, 2026

01. Digital Products Policy

All digital products, including counselling prediction summaries, customized rank reports, and automated database queries, are generated instantly in real-time. Because these assets cannot be returned or reused once delivered, we generally follow a No Refund Policyon successful generation of digital profiles.

02. Exceptions & Refundable Events

While direct purchase transactions are final, we process refunds in full under the following specific billing anomalies:

Duplicate Transactions: If our payment gateway logs multiple charges for the exact same package or portal access within 24 hours.
Unfulfilled Delivery: If a technical database error prevents your counselling parameters or tools from being assigned to your profile.

03. Professional Counselling Sessions

Payments made towards scheduled one-on-one virtual counselling or career guidance sessions are non-refundable. If you cannot attend your scheduled time, we support flexible management options:

Rescheduling Protocol: You are entitled to a one-time rescheduling at no extra charge, provided you submit a request at least 24 hours prior to the original slotted session time. Late requests will result in forfeiture of the session fee.

04. Refund Timelines & Channels

When a refund request is validated and approved by our accounts department, the payment is initiated immediately. It takes approximately 7 to 14 working days for the funds to reflect in your account, strictly returned to the original source payment method (Card, UPI, NetBanking) used during transaction checkout.

Resolution Window

Dispute & Claims

All transaction disputes or requests for refund must be filed within 7 working daysfrom the date of purchase.

We require valid payment receipts, transaction IDs, and registered user profiles to initiate any verification procedures.

Third-Party Processing Delays

Occasionally, settlement delays are caused by bank treasury protocols or gateway batch cycles. We will provide reference IDs (UTR numbers) so you can check pending status with your financial institution.

Verification Requirements

To ensure fraudulent refund prevention, all requests must include:

Order ID:Your unique transaction reference number from the payment confirmation.

Identity Proof:Matching name and email address registered on your active counselling profile.

Error Proof:Screenshot or logs showing product delivery failure, if applicable.

Compliance Contacts

If you have been double-charged, or want to raise a claim for an unreceived digital purchase:

mapminds.digital@gmail.com

+91 95904 17660